Privacy and cookie policy

Thank you for trusting us with some information about you.  We take that trust seriously and we want you to know how we use your information and why.

Who is holding your information?

Maverick Paradox is the Trademark of Seeing Solutions Management Services Ltd (Seeing Solutions).  When we talk about ‘we’, we mean Seeing Solutions.  Our registered office is B11, Sutton Business Centre, Restmor Way, Wallington, Surrey SM6 7AH.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We use cookies to enable us to use things like google analytics.  You can disable cookies in your browser if you don’t want us to collect them.

We monitor the volume of visitors to our website, how you found us, where you came from and which pages you view when visiting our site.  We do not harvest or collect email addresses from website visitors. If you don’t contact us and give us your email (or other information on the forms), we don’t have your details.

We use cookies to enable us to use things like google analytics.  You can disable cookies in your browser if you don’t want us to collect them.

None of this results in us contacting you or monitoring you in any personal or individual way – we just like to know who our typical customer is and what they like.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Visitor comments may be checked through an automated spam detection service.

Downloads and services

If you contact us and ask us to send you: information, a download, subscribe to a review, or purchase a product or service we will put your details on our sales and marketing database and send you what you asked for.

If you asked to be subscribed to a particular newsletter you will be added to that list.   We operate ‘double opt-in’ lists and you will need to reconfirm your subscription before anything is sent.   Any automated email sent to you will have an unsubscribe option on it that can be triggered at any time.

We monitor who reads our mailing and automations,  how many times, and which links you choose to use and read. We use this information to increase the content’s level of interest, and help us improve what we send.  You can remove your information from this monitoring by disabling cookies on your website browser before opening emails from us. From time to time, we contact individual email newsletter subscribers but it is extremely rare.

Our services are designed to be business to business. We contact potential clients from time to time, although we do not participate in hard selling. This is against the ethos of our company. This is normally because you have requested a call, or because we are actively trying to let you know about something you may benefit from.

Financial details

If you pay us by BACS or direct transfer, we know only what the bank identify – usually the name of the person who paid us and how much and the reference number.

Where do we get data about you from?

Most of our information about you comes from you. If you have a business web page we will add that to our contact record for you, along with your contact details.   Sometimes our contact management systems lets us know you have a LinkedIin profile of Facebook page or Twitter account.  If we are in contact via those mediums we may add that to your customer record so we remember to check in those places for messages from you. If your account details are private we will not see them.

Data Sharing

We do not sell or exchange the data we hold with organisations who may want to sell you something or use your data for research or other purposes. Nor are we planning to do so.

We have an outsourced support team for our own business, including IT support, and Accounting.  They have limited access to your data, where the service they provide to us necessitates that.  For example, if we invoice you, our Accountant needs to see the invoice in order to compile our accounts and give advice.

Your information/advice is held in the strictest confidence.

We restrict who can export or download data that is held to a limited number of individuals who are authorised to back up data.

Where is your data located?

In common with most small businesses, we do not have any tailor-made software – we use mainstream packages for everything from our customer records, to email, to accounting.

This means that some of our data is held in services in the USA, along with the EU. We have picked mainstream suppliers with appropriate security standards.

Special category data (about your health, orientation, beliefs etc) is rarely held by us, and if it is it is normally part of providing advice.  We keep that data in Microsoft systems that keep their servers predominantly in the EU.   We do not routinely collect this data about anyone.

Retention periods

We have a long-term and discreet relationship with most of our clients.  We also offer advice and support.   For that reason, we may retain information for 7 years from the last point of contact.  This allows us to have financial records going back far enough to satisfy HMRC, advice records going far enough back to satisfy our insurers. Our clients often come back to us for information they have forgotten or can no longer find.

If you have contacted us but never purchased from us, you will remain on the list you joined until you unsubscribe from that list.   We clean our lists from time to time and unsubscribe people who not ever read anything from us.  But in order to avoid adding you again by mistake, unsubscribes are kept on an unsubscribe list.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Want to see what we hold on you?

If you want to know what information we have about you (if any) email enquiry @ maverickparadox.com and give us your name, email address(es) and we will happily do a search and send you screenshots of what we have.

If you are not happy with being on any of our lists you can simply unsubscribe.  If you want to be removed from our customer records, please let us know.

Your rights

You have the right to know what information we are collecting on you and to amend it.

We don’t want to collect any information that is not necessary to running our business and making you a happy customer.  If you feel for some reason we have information we should not be keeping, or it is out of date or otherwise wrong, please let us know and we will take appropriate action.

Most of our information is not based on individual consent but needing the information to run the business, but you can withdraw your consent to being on an email list at any time by simply unsubscribing.

You have a right to be forgotten, and if you want us to remove information about you, let us know.

Complaints

If you have a complaint about the way we are handling your information or how we have responded to a request for information or removal, you can take this up in the first instance with the MD.  If they can’t sort it out, we are covered by the Information Commissioner for the UK.  You can contact them here.